pasien Terms of Use

When you create an account on pasien, you agree to our terms of use. These terms govern how you access our platform, deposit and withdraw funds, place bets on sportsbook markets and esports events, play live-dealer tables like blackjack and roulette, and enjoy slot games such as Aviator and Sweet Bonanza.

Our terms are designed to protect both you and pasien. They set out your rights and responsibilities, explain how we handle deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks, and clarify how disputes are resolved. They also confirm that pasien services are available only where local law permits—you are responsible for verifying that access and use comply with your jurisdiction's applicable laws.

This page outlines the key terms that govern your relationship with pasien. By registering and using our platform, you accept these terms in full. If you have questions about any term or condition, our support team is available to clarify.

Account Eligibility & Registration on pasien

To open an account on pasien, you must be at least the age of majority in your jurisdiction and legally permitted to use our platform. We do not knowingly accept users from jurisdictions where online gambling or sports betting is prohibited. When you register, you provide your email, phone number, and basic personal information. You are responsible for ensuring all information is accurate and current.

Account registration is subject to our identity verification process. We require email confirmation, phone confirmation, and upload of a valid identity document (passport, national ID, or driver's license). Verification typically completes within hours. During public holidays such as Idul Fitri or Nyepi, verification may take one additional business day. Once verified, you can deposit funds and begin play on pasien.

Deposits, Withdrawals & Payment Terms on pasien

We at pasien accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). All deposits are credited instantly to your pasien wallet. You are solely responsible for providing accurate payment information. If a deposit fails due to incorrect information, the funds are returned to your original payment method—pasien is not liable for any delay or loss.

Withdrawals on pasien are processed to your original payment method, subject to account verification and standard processing windows. We reserve the right to verify your identity before processing a withdrawal. Withdrawal requests are typically processed within one business day; during public holidays like Idul Adha or Imlek, processing may take one additional business day. Withdrawal amounts are subject to your account balance and any applicable maximum limits.

We do not charge withdrawal fees; however, your bank or payment provider may impose their own charges. pasien is not responsible for fees imposed by third-party payment processors. If a withdrawal is declined by your bank, we will attempt to process it again, but we are not liable for any resulting delay.

Your Conduct & Account Restrictions on pasien

Your pasien account is personal to you. You may not share your login credentials with anyone else, and you are solely responsible for all activity that occurs under your account. We reserve the right to suspend or close any account that we believe is being used in violation of these terms or applicable law.

Prohibited conduct includes: attempting to manipulate odds or game outcomes; using automated tools or bots to access our platform; creating multiple accounts to evade limits or abuse promotions; engaging in fraud or money laundering; or using pasien to facilitate illegal activity. If we detect prohibited conduct, we may suspend your account, forfeit your balance, and report the matter to relevant authorities. We also reserve the right to refuse service to any user at our discretion.

Betting, Odds & Settlement on pasien

On pasien, odds are set by our trading team and are subject to change at any time. Once you place a bet, the odds at the moment of placement are locked in. If a match or event is postponed, cancelled, or voided, affected bets are typically voided and stake amounts are returned to your account. We reserve the right to void any bet we believe has been placed in error or in violation of our terms.

Settlements on pasien occur based on official results from the relevant sports body, league, or esports organization. For Liga 1 matches, Piala AFF tournaments, MotoGP races, and Mobile Legends esports events, we rely on published official outcomes. If a dispute arises regarding settlement, we will investigate and settle based on the available evidence. In cases where official results are unclear or contested, we reserve the right to void the affected bets.

Live-Dealer Tables & Slot Games on pasien

Our pasien live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) are staffed by professional dealers and use certified random-number generators. All table outcomes are determined by standard game rules and random chance. You accept that outcomes are unpredictable and that no strategy guarantees a win.

Slot games on pasien (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are audited by independent testing laboratories. Return-to-player (RTP) percentages are published for each game and represent long-term theoretical averages—individual sessions always vary. We do not guarantee any particular payout or outcome. If you experience a technical issue during a game, our support team will investigate and resolve fairly based on available data.

pasien terms protect fair play by setting clear expectations about deposits, withdrawals, account conduct, and settlement—so you know exactly where you stand.

Jurisdiction & Limitation of Liability

pasien services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's applicable laws. If you access pasien from a prohibited jurisdiction, you do so at your own risk, and pasien is not liable for any legal consequences.

To the extent permitted by law, pasien is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of our platform, including loss of earnings or business interruption. Our liability is limited to the amount you have deposited on pasien in the twelve months preceding your claim. This limitation applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

Dispute Resolution & Support

If you believe pasien has breached these terms or treated you unfairly, contact our support team via live chat, email, or phone. We will investigate your complaint and respond within a reasonable timeframe. Most disputes are resolved through direct communication.

If a dispute cannot be resolved through our internal process, you may escalate to our designated dispute resolution provider or pursue remedies available under your jurisdiction's law. By using pasien, you agree to attempt resolution through our support team before pursuing external remedies. Disputes related to account suspension, settlement of bets, or alleged fraud will be investigated thoroughly and resolved based on available evidence and applicable terms.

Our pasien Terms Summary & User Rights

We at pasien are committed to fair play, transparent operations, and clear communication of our terms. Your rights on pasien include: access to your account balance and transaction history at any time; the ability to withdraw your funds subject to verification and standard processing windows; transparent settlement of bets based on official outcomes; and the right to contact our support team for assistance.

Your responsibilities on pasien include: providing accurate information during registration; protecting your login credentials; complying with applicable law; and accepting that outcomes on sports, esports, live-dealer tables, and slot games are unpredictable and cannot be guaranteed. By using pasien, you agree to these terms in full and acknowledge that you understand the risks involved in online gaming and sports betting.

pasien services are available only where local law permits. We encourage users to verify that access and use comply with their jurisdiction's applicable laws before registering. If you have questions about our terms, contact our support team—we are available to clarify any policy or term on pasien.