pasien Platform Privacy Notice
This page describes what we collect when you use pasien and how we keep that data protected. We collect personal information to create and maintain your account, process deposits and withdrawals, verify your identity, and deliver our sportsbook, live-dealer, slot, and esports services. Our commitment is to handle your data transparently and securely.
We understand that privacy matters. Your email, phone number, identity documents, and payment details are sensitive, and we take steps to encrypt, limit access, and protect them from unauthorized use. This policy explains what information we collect, how we use it, who may access it, and what rights you have regarding your data.
If you have questions about how we handle your information on pasien, or if you wish to request access, correction, or deletion of your data, our support team is available to assist you.
What Data We Collect on pasien
We collect several categories of information to operate pasien and deliver our services. When you register an account, we collect your email address, phone number, full name, date of birth, and residential address. These details are mandatory for account creation and identity verification.
During verification, we ask you to upload a government-issued identity document—such as a national ID card or passport. We also require you to verify your email and phone number via confirmation links and one-time codes. This verification process protects your account and ensures compliance with local regulations in jurisdictions where we operate—including Jakarta, Surabaya, Bandung, Medan, and Semarang.
Payment information is also collected when you fund your account. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer (mobile banking, local payment, online payment, e-wallet), we capture transaction records including the amount, date, and payment method. We do not store full payment card details on our servers; payment processing is handled by certified third-party processors that meet international security standards.
How We Use Your Data on pasien
We use the information we collect on pasien for several purposes. Your email and phone are used to communicate account updates, verify your identity, and send support responses. Your name, date of birth, and address are used to comply with identity verification and anti-money-laundering regulations required in our operating jurisdictions.
Transactional data—deposits, withdrawals, bets, and settlements—is collected to maintain your account ledger, calculate your balance, and settle your winnings or losses. This data is also used to detect fraudulent activity, such as duplicate accounts or unauthorized access attempts. We analyze patterns in your activity to flag suspicious behavior and protect your account.
We do not use your personal data for marketing purposes without your explicit consent. We do not sell your data to third parties. We may share limited information with payment processors, identity-verification providers, and legal authorities only when required by law or when necessary to protect our platform and users from fraud.
Your Data Rights on pasien
- You have the right to request access to all personal data we hold about you.
- You have the right to request correction of inaccurate or incomplete data.
- You have the right to request deletion of your data, subject to legal retention requirements.
- You have the right to withdraw consent to data processing at any time.
- You have the right to request a copy of your data in a portable format.
- You have the right to lodge a complaint with your local data protection authority.
Third-Party Processors & Data Transfers
pasien uses third-party service providers to deliver certain functions. Payment processors handle your deposits and withdrawals; identity-verification providers check your documents and confirm your identity; and hosting providers store our systems and backups. All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify.
Our servers may be located outside your jurisdiction, including in regions outside Southeast Asia. When you upload documents or provide personal information on pasien, that data may be transmitted internationally to our hosting infrastructure. We ensure all data transfers are encrypted end-to-end and comply with applicable data protection regulations. If you have concerns about international data transfers, please contact our support team.
Your privacy is not negotiable—we encrypt your data, limit who can access it, and disclose it only where law requires or where you explicitly consent.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies on pasien to enhance your user experience and keep your account secure. Session cookies allow you to stay logged in while you browse; authentication cookies verify your identity; and preference cookies remember your language, theme, and game-selection history.
We also use analytics cookies to understand how you use pasien—which games you play, how long you stay on each page, and which payment methods you prefer. This data helps us improve our platform, troubleshoot technical issues, and tailor your experience. Most browsers allow you to control cookie settings; you can disable cookies, but doing so may limit functionality on pasien.
Account Deletion & Data Retention
If you wish to delete your pasien account and have all your personal data removed, contact our support team to submit a deletion request. We will delete your personal information within a reasonable timeframe, subject to legal and regulatory retention requirements. Some data—such as transaction records and identity verification documents—may be retained for compliance with anti-money-laundering regulations and may be retained for a period specified by local law.
Once your account is deleted, you may request a new account in the future, but you will need to complete registration and verification again. Deleted accounts cannot be recovered; if you change your mind, you must create a new account from scratch.
Our Privacy Commitments on pasien
We at pasien are committed to keeping your data protected. We use industry-standard encryption (TLS/SSL) for all data in transit. Passwords are hashed and never stored in plain text. Payment information is encrypted and processed by certified third-party providers. Access to personal data is limited to pasien employees who have a legitimate business need to view it.
We conduct regular security audits and penetration testing to identify and fix vulnerabilities. If we detect a data breach, we will notify affected users and relevant authorities as quickly as possible and in accordance with applicable law. We maintain a privacy officer and a data protection team to oversee compliance with this policy and applicable regulations.
This privacy policy applies to all pasien services—sportsbook, live-dealer tables, slot games, and esports markets. If you use pasien during major events like Liga 1 season, Piala Indonesia, Piala AFF tournaments, or other peak periods, your activity data is handled according to this same policy. If you have questions about how we handle your information, or if you wish to exercise your rights under this policy, please contact our support team. We will respond to requests within a reasonable timeframe.
pasien services are available only where local law permits. We encourage users to review our privacy policy in conjunction with local data protection laws applicable in your jurisdiction before registering your account.